Patient and Visitor Guide
Rights and Responsibilities
Individuals shall have care provided
based on clinical decision making according to individual
patient care needs. Patients shall be given impartial access
to treatment or accommodations which are available or medically indicated,
regardless of race, creed, sex, national origin, resources
of payment, or how the hospital compensates or shares financial risk
with its leaders, managers, clinical staff, and licensed independent
Patients may expect consideration of the following rights:
- The patient has the right to considerate and respectful
care; and the integrity of clinical decision-making.
patient has the right to and is encouraged to obtain
from physicians and other direct caregivers relevant, current
and understandable information concerning diagnosis, treatment
- Except in emergencies when
the patient lacks decision-making capacity and the need
for treatment is urgent, the patient is entitled to the
opportunity to discuss and request information related
to the specific procedures and/or treatments, the risks
involved, the possible length of recuperation and the medically-reasonable
alternatives and their accompanying risks and benefits.
- Patients have the right to
know the identity of physicians, nurses and others involved
in their care, as well as when those involved are students,
residents or other trainees. The patient also has the right
to know the immediate and long-term financial implications
of treatment choices, insofar as they are known.
- The patient has the right to
make decisions about the plan of care prior to and during
the course of treatment, to refuse a recommended treatment
or plan of care to the extent permitted by law and hospital
policy and to be informed of the medical consequences of
this action. In case of such refusal, the patient is entitled
to other appropriate care and services that the hospital
provides or transfer to another hospital. The hospital
should notify patients of any policy that might affect
patient choice within the institution.
- The patient has the right to
have an advance directive (such as a living will, health
care proxy, or durable power of attorney for health care)
concerning treatment of designating a surrogate decision
maker with the expectation that the Hospital will honor
the intent of that directive to the extent permitted by
law and Hospital policy.
- Health care institutions must advise patients of
their rights under state law and Hospital policy to
make informed medical choices, ask if the patient has
an advance directive, and include that information
in patient records. The patient has the right to timely
information about Hospital policy that may limit its
ability to implement fully a legally valid advance
- The patient has the right to every consideration
of privacy. Case discussion, consultation, examination
and treatment should be conducted so as to protect each
patient’s privacy. Patients may be treated
as a “no publicity” patient upon their request (see the “No
Publicity” policy for additional information).
- The patient has the right to expect that all communications
and records pertaining to his/her care will be treated as confidential by the
hospital, except in cases such as suspected abuse and public health hazards when
reporting is permitted or required by law. The patient has the right to expect
that the hospital will emphasize the confidentiality of this information when
it releases it to any other parties entitled to review information on these records.
- The patient has the right to review the records pertaining
to his/her medical care and to have the information explained or interpreted
as necessary, except when restricted by law.
- The patient has the right to expect that, within its capacity
and policies, a hospital will make reasonable response to the request of a patient
for appropriate and medically-indicated care and services. The hospital must
provide evaluation, service and/or referral as indicated by the urgency of the
case. When medically appropriate and legally permissible, or when a patient has
so requested, a patient may be transferred to another facility. The institution
to which the patient is to be transferred must first have accepted the patient
for transfer. The patient must also have the benefit of complete information
and explanation concerning the needs for risks, benefits, and alternatives to
such as transfer.
- The patient has the right to ask and be informed of the
existence of business relationships among the Hospital,
educational institutions, and other health care providers,
or payers that may influence the patient’s
treatment and care.
- The patient has the right to consent to or decline to
participate in proposed research studies or human experimentation affecting care
and treatment or requiring direct patient involvement, and to have those studies
fully explained prior to consent. A patient who declines to participate in research
or experimentation is entitled to the most effective care that the Hospital can
- The patient has the right to expect reasonable continuity
of care when appropriate and to be informed by physicians and other caregivers
of available and realistic patient care options when hospital care is no longer
- The patient has the right to be informed of Hospital
policies and practices that relate to patient care, treatment
and responsibilities. The patient has the right to be informed
of available resources for resolving disputes, grievances,
and conflicts such as ethics committees, patient representatives,
or other mechanisms available in the institution. The patient
has the right to be informed of the Hospital’s charges
for services and available payment methods.
- Patients have the right to have their pain assessed and
- Communication… we recognize that patients have the
right to expect unrestricted access to communication. If it is necessary to restrict
visitors, mail, telephone calls or other forms of communication as a component
of care the patient will be included in the decision. These rights can be executed
on the patient’s behalf by a designated surrogate
or proxy decisionmaker if the patient lacks decision-making
capacity, is legally incompetent or is a minor.
- Leesburg Regional Medical Center and The Villages Regional
Hospital are Joint Commission Accredited Hospitals. If
you have any concern about patient care and safety, please
contact the hospital’s management. If your
concerns are not addressed by the hospital, you may call the Joint Commission’s
Office of Quality Monitoring at 1-800-994-6610 or e-mail
them at firstname.lastname@example.org.
- The patient has the right to a timely acknowledgement
and response to any grievance that is submitted to the
- The patient has the right to be free from all forms of
abuse or harassment.
Rights Specific to Children & Adolescents
- Children have the right to
have a parent, relative, guardian or other person assuming
the parenting role staying with them during the course
of hospitalization. Such individuals shall also have unlimited
visitation rights as long as such visitations do not interfere
with the provision of care.
- Children and adolescents have the right to expect
that all aspects of their care will be delivered taking into consideration age
specific needs, in a safe environment.
- Children and adolescents have the right to wear appropriate
personal clothing as long as it does not interfere with the provision of care.
- Children and adolescents have the right to request
and receive, if available, their favorite foods at mealtime
or as a snack or nourishments providing such foods are
consistent with the physician’s nutritional
orders. Children or adolescents who are expected to remain in the hospital for
a prolonged period of time have the right to have their educational needs assessed
by the Hospital staff who will also implement an appropriate educational plan
in cooperation with the child’s parent or guardian
and the school system.
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