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Patient and Visitor Guide
If you have questions about your care that are not covered in this Patient & Visitor Guide, or need any additional information about the Hospital, please check with your nurse or physician.
Visitation
Visitors should check-in at the main lobby information station between the hours of 8 a.m. and 8 p.m. When visiting a patient beyond normal hours, check-in is through the Emergency Department.
We would like to be sure that your visitors enjoy full and equal visitation privileges consistent with your preferences. As a patient, you (or your support person) have the right to:
- Choose who may or may not visit you during your stay in our Hospital regardless of your legal relationship or if whether the visitor meets the traditional definition of family member.
- Receive or refuse visitors.
- Receive visitors regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
- Change your mind as to whom you would like to visit you, at any time.
Please understand that you will be notified if certain clinical restrictions or limitations may apply. Visitors should check-in at the Hospital and obtain an identification pass.
Parking
Patient and visitor parking is located in the front of our Hospital(s). Please do not park in restricted areas and/or gated physician parking areas.
Transportation Home
Please check with you physician or surgeon to determine if you will need someone to transport you home after your surgery, test, or procedure.
What to Bring to the Hospital
Please bring:
- Non-skid shoes or slippers.
- Robe (gowns are provided for your comfort).
- Dentures, hearing aids or eyeglasses if needed.
- A copy of your insurance card.
- Advance Directive
- If you have an Advance Directive, bring a copy with you. For patients with a legal guardian, conservator or power of attorney, a copy should be brought to the hospital and presented at admission. Should you have additional questions, Risk Management is available at (352) 751-8008.
Please Do NOT Bring:
- Valuables including jewelry and cash.
- Medications (unless requested by your healthcare provider).
- Electrical appliances (battery-operated ONLY).
The Hospital will not be responsible for the loss of personal items.
Medicare Secondary Payer (MSP) Questionnaire
A patient access representative will complete the MSP when you arrive for your surgery, test or procedure. The questionnaire contains all of the necessary questions that need to be asked of the beneficiary to determine if there is other insurance that is primary to Medicare. Accurately completing the MSP questionnaire ensures expedient payments to providers, as well as compliance with Medicare rules and regulations.
Patient Registration
At the point of check-in, a patient access representative will ensure the following:
- Forms signed by patient and/or representative.
- Insurance card copied.
- Advance Directive copied (if applicable.
- Demographic/insurance verified.
- Financial obligations provided or collected.
- Medicare Secondary Payer questionnaire completed (Medicare patients only)
Pre Certification
The basic definition of pre certification is obtaining approval from the insurer for patient services prior to treatment. This is a critical element for payment of services. For surgical cases, the physician’s office is responsible for obtaining pre certification. It is advisable for you to follow up with your doctor to ensure this process has occurred. Failure to have a surgery, test or procedure pre certified could result in reduced or denied benefits by the insurance carrier.
