If you have questions about your care that are not covered in this Patient & Visitor Guide, or need any additional information about the Hospital, please check with your nurse or physician.
Visitors should check-in at the main lobby information station between the hours of 8 a.m. and 8 p.m. When visiting a patient beyond normal hours, check-in is through the Emergency Department.
We would like to be sure that your visitors enjoy full and equal visitation privileges consistent with your preferences. As a patient, you (or your support person) have the right to:
Please understand that you will be notified if certain clinical restrictions or limitations may apply. Visitors should check-in at the Hospital and obtain an identification pass.
Patient and visitor parking is located in the front of our Hospital(s). Please do not park in restricted areas and/or gated physician parking areas.
Please check with you physician or surgeon to determine if you will need someone to transport you home after your surgery, test, or procedure.
The Hospital will not be responsible for the loss of personal items.
A patient access representative will complete the MSP when you arrive for your surgery, test or procedure. The questionnaire contains all of the necessary questions that need to be asked of the beneficiary to determine if there is other insurance that is primary to Medicare. Accurately completing the MSP questionnaire ensures expedient payments to providers, as well as compliance with Medicare rules and regulations.
At the point of check-in, a patient access representative will ensure the following:
The basic definition of pre certification is obtaining approval from the insurer for patient services prior to treatment. This is a critical element for payment of services. For surgical cases, the physician’s office is responsible for obtaining pre certification. It is advisable for you to follow up with your doctor to ensure this process has occurred. Failure to have a surgery, test or procedure pre certified could result in reduced or denied benefits by the insurance carrier.